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Etiquette


Your boss, Ms. Alpha, enters the room when youre meeting with an important client, Mr. Beta. You rise and say "Ms. Alpha, Id like you to meet Mr. Beta, our client from San Diego." Is this introduction correct? At a social function, you meet the CEO of an important Japanese corporation. After a brief chat, you give him your business card. Is this correct?

Youre entering a cab with an important client. You position yourself so the client is seated curbside. Is this correct?

Youre hosting a dinner at a restaurant. Youve pre-ordered for everyone and indicated where they should sit. Are you correct?

A toast has been proposed in your honor. You say "thank you" and take a sip of your drink. Are you correct?

Youre in a restaurant and a thin soup is served in a cup with no handles. To eat it you should:

pick it up and drink it use the spoon provided eat half of it with a spoon and drink the remainder

Youre at a dinner and champagne is served with the dessert. You simply cant drink champagne yet know the host will be offering a toast. Do you:

tell the waiter "no champagne" turn over your glass ask the waiter to pour water into your champagne glass instead say nothing and allow the champagne to be poured

Youre at a table in a restaurant for a business dinner. Midway through the meal, youre called to the telephone. What do you do with your napkin?

Take it with you Fold and place it to the left of your plate Loosely fold it and place it on the right side Leave it on your chair

Youre hosting a dinner party at a restaurant. Included are two other couples, and your most valuable client and his wife. You instruct the waiter to:

serve your spouse first serve your clients spouse first serve you and your spouse last

Youre invited to a reception and the invitation states "7:00 to 9:00 PM." You should arrive:

at 7:00 PM anytime between 7:00 PM and 9:00 PM between 7:00 PM and 7:30 PM go early and leave early

Youre greeting or saying good-bye to someone. Whens the proper time to shake their hand?

When youre introduced At their home At their office On the street When you say good-bye

Youre talking with a group of four people. Do you make eye contact with:

just the person to whom youre speaking at the moment? each of the four, moving your eye contact from one to another? no one particular person (not looking directly into anyones eyes)?

The waiters coming toward you to serve wine. You dont want any. You turn your glass upside down. Are you correct?

say nothing and let her sit where she wishes? tell her where to sit? say "Just sit anywhere"

Youre invited to dinner in a private home. When do you take your napkin from the table and place it on your lap?

Open it immediately Wait for the host to take his napkin before taking yours? Wait for the oldest person at the table to take his? Wait for the acknowledged head of the table to take hers before taking yours?

Youre scheduled to meet a business associate for working lunch and you arrive a few minutes early to find a suitable table. 30 minutes later your associate still hasnt arrived. Do you:

order your lunch and eat? continue waiting and fuming that your associate isnt there? tell the head waiter youre not staying and give him our card with instructions to present it to your associate to prove you were there? after 15 minutes call your associate?

Youve forgotten a lunch with a business associate. You feel terrible and know hes furious. Do you:

write a letter of apology? send flowers? keep quiet and hope he forgets about it? call and set up another appointment?

You will find the answers to the etiquette test here.